RETURNS & REFUNDS POLICY

All of our products at Hopewood Interiors are custom-made to order, so once your order is confirmed, it cannot be cancelled. Products are not eligible for return or exchange unless found to be damaged or defective upon arrival.

1.Defective or Damaged Goods: If your product arrives damaged, defective, or if we made an error with your order, we will cover the return shipping costs and issue a refund for the delivery charges. Once we receive the returned item, we will either replace it or refund your payment, including any delivery fees, after an inspection.

Defective products will be replaced within the usual production timeframe required to manufacture and deliver a new item.

2. Reporting Issues: Any issues such as errors, defects, or damages must be reported to Hopewood Interiors promptly. You are responsible for returning the item in the condition it was received. You are legally obligated to take reasonable care of the product while it is in your possession. Failure to do so may result in a claim for damages.

3. Contact Information: If you receive a damaged or defective product, please notify us within 72 hours via email at enquires@hopewoodinteriors.com.au. We will arrange the return process for you.

4. Assessment and Refund: Once we receive your returned item, we will inspect it and notify you by email of the refund decision within a reasonable time. Refunds for defective or damaged products will include the full cost of the item, as well as any delivery costs incurred. If no fault is found upon inspection, we will notify you, and the product will be returned to you at your expense.