CUSTOMER CARE

How do I can get in contact?

For all customer service questions, please email enquiries@hopewoodinteriors.com.au. We would love to hear from you!  

How can I use Hopewood Interior’s bespoke concierge services?

Once a couple has established a registry profile, our concierge staff will initiate correspondence, and if the couple wishes, a preliminary phone consultation will be scheduled. This service is complimentary, as we believe the guidance and consideration behind the selections will help our clients acquire pieces that they will treasure. For assistance in selecting pieces for yourself or as gifts, please email us at concierge@hopewoodinteriors.com.au.

Can I order additional items from Hopwood’s featured brands?

If you are interested in a product or design from one of our featured brands that is not available on our website, we can absolutely arrange a custom order for you. Please contact us by email at concierge@hopewoodinteriors.com.au.

Am I able to create bespoke pieces from your range?

 Absolutely. We are happy to work with you on designing bespoke items for your homeware collection or registry. Depending on the level of work involved, an additional design fee may be charged. If interested, please email us at concierge@hopewoodinteriors.com.au.

Partner With Us

Learn more about becoming a partner by emailing us at enquires@hopewoodinteriors.com.au. We would love to hear from you!

 

PAYMENTS

What methods of payment do you accept?

We accept all major credit cards, along with PayPal and Apple Pay.

 

SHIPPING

Will I need to pay any duties on my order?

All applicable customs duty has been pre-paid for you by Hopewood Interiors, with no additional charges on delivery. 

Do you offer expedited shipping?

Currently, we are unable to offer expedited shipping as most of our products are shipped from remote towns all over the world. However, we do maintain a limited quantity of stock on selected pieces, so if you require anything urgent, we will do our best to accommodate your request.

When will my purchased gifts be shipped?

We consider that the timing of your gift’s delivery is essential for the couple to fully appreciate their gifts. We encourage our clients to wait to ship gifts until after the registry has been finalised. Many couples choose to wait until after their wedding to have the opportunity to complete sets or exchange things that were not gifted. If desired, we can arrange for immediate shipment of products; however, please consider each item's respective fulfilment time.

How long will my order take to ship?

The estimated time of delivery is specified in the product description. Since many of our partner brands are based in small towns all over the world, and many of our products are made to order, delivery times can vary.

Do you accept international shipping addresses?

Currently, we do not accept international orders. Should you be interested in shipping your order internationally, please email us at enquires@hopewoodinteriors.com.au and we will do our best to accommodate your request.

 

RETURNS & REFUNDS

Returns Policy

If you are not entirely satisfied with your purchase we are here to help. All our collections are handcrafted for you and are considered works of art. Only defective items will be accepted for return or refund. Unfortunately, Hopewood is unable to accept returns for change of mind.

Exchange Policy

We only replace items if they are defective or damaged for the same item if possible. As a lot of our products are bespoke and handmade, replacement products may not be accessible. In this case we shall contact you regarding a substitute item or refund at our discretion. Please note that Hopewood Interiors do not offer refunds or exchanges for changes of mind.

Damages

Our quality control is of the highest standard and while we stand by each product we produce; variances may occur due to its handmade nature. If you receive an order with notable damage, please notify us withing 3 days in writing, quoting your full name, shipping and include photos of items and packaging as appropriate. Returns will not be accepted without prior notification as noted above. 

We recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.

Items must be received by Hopewood no later than 14 days after the date of delivery. Once your return is received and the fault has been inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund (if this has not already been agreed on). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please remember it can take some time for your bank or credit card company to process.

Shipping for Returns

Please contact us on enquiries@hopewoodinteriors.au for shipping address details. For defective products or incorrect orders, we will cover the shipping costs associated with the return.  Shipping costs are non-refundable. 

Please pack the product in the same way you received it, using sufficient bubble wrap, foam or paper cushions for delicate pieces.

 

REGISTRY

How Do I Create My Registry?

To begin the process, you will first need to create an account with us and, using that account, create a registry page. Once this has been done, you can get started by navigating to the "Registry" page at the top menu of the homepage and then clicking on "Create Registry" on the page.

We will guide you through by asking you a few questions to help set up your registry, and then we recommend getting started by designing your registry page or selecting gifts from our store.

How Do I Manage My Registry?

Once you have added your gifts and begin receiving gifts, you can decide to further manage your registry by adding new items, adjusting quantities, or removing a gift entirely.

All these options are available to you on the Manage Registry page, either underneath each individual gift or in the left sidebar menu.

How can we share the registry with our wedding guests? 

A link to your registry will be created once you complete your registry profile. You can share this link with guests using your preferred method. Many couples like to post the link on their wedding website or share it directly with guests through e-mail. Guests can also find your registry by visiting our site and searching for your name under "Find Couple" in the Registry tab.

How do we add items to our registry?

To add items to your registry, visit our Registry page and create an account with us. Once you’ve done this, you can shop our website and simply add items to your registry by hitting the "Add to Registry" button located on the product pages.

 When will the couple and the guest be notified of a gift purchase?

Guests will receive an email confirmation once they place the order. The couple will then be notified via email immediately after the purchase is made. Additionally, the couple will be the only ones informed of any shipping updates.

If I am not creating a wedding registry, can I still use Hopewood’s bespoke concierge services?

Absolutely. Please email concierge@hopewoodinteriors.com to schedule an initial consultation.