SHIPPING

At Hopewood Interiors our main priority is to provide a high level of customer care. We pride ourselves in producing high quality products and aspire to meet your expectations. For assistance with our website or queries about any of our products, please contact us at enquiries@hopewoodinteriors.com.au

SHIPPING WITHIN AUSTRALIA
If your item can be delivered by our standard shipping service, the final delivery charge for your order will be calculated at the time of checkout. If one of the items in your order can not be delivered by our standard service, such as heavier, bulky, and fragile items please contact us for a tailored quote for delivery. All items will be well packed for shipping. All items purchased are wrapped in appropriate packaging to ensure safe arrival of your goods.

DISPATCH TIMES
In-stock items will be shipped within 48 hours of payment date days and only during weekday business hours. If your order contains made to order items, please allow 8-12 weeks for production plus 10-15 days for shipping.

If an item is on back order, you will be notified immediately along with the expected in-stock date. 

For couriered items you will be given a tracking number once your order is dispatched. You may enquire about the status and delivery whereabouts of your order at any time after placing your order. Note: We will not authorise our couriers to leave any items unattended. We are also not able to deliver to Post Office boxes.

SHIPPING OVERSEAS

Unfortunately, we do not currently offer shipping outside of Australia.

RETURNS

If you are not entirely satisfied with your purchase we are here to help. All our collections are handcrafted for you and are considered works of art. Only defective items will be accepted for return or refund. Unfortunately, Hopewood is unable to accept returns for change of mind.

EXCHANGES
We only replace items if they are defective or damaged for the same item if possible. As a lot of our products are bespoke and handmade, replacement products may not be accessible. In this case we shall contact you regarding a substitute item or refund at our discretion. Please note that Hopewood Interiors do not offer refunds or exchanges for changes of mind.

DAMAGES
Our quality control is of the highest standard and while we stand by each product we produce; variances may occur due to its handmade nature. If you receive an order with notable damage, please notify us within 3 days in writing, quoting your full name, shipping and include photos of items and packaging as appropriate. Returns will not be accepted without prior notification as noted above. 

We recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.

Items must be received by Hopewood no later than 14 days after the date of delivery. Once your return is received and the fault has been inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund (if this has not already been agreed on). If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please remember it can take some time for your bank or credit card company to process.

SHIPPING FOR RETURNS
Please contact us on enquiries@hopewoodinteriors.au for shipping address details. For defective products or incorrect orders, we will cover the shipping costs associated with the return.  Shipping costs are non-refundable. 

Please pack the product in the same way you received it, using sufficient bubble wrap, foam or paper cushions for delicate pieces.